Today, I indirectly let a customer waited longer than she needed to...

At the end of the day, she wouldn't know she could have saved 10-15 mins of her time. Here's why...

There were quite handful of customers turn up to the service centre almost at the same time. Therefore a waiting queue had been built up. Some of them have their own selected Service Advisors to take care their cases. The rest without will be passed onto whoever advisor is free to serve. 

There was a lady came in without a selected Service Advisor wanted to service her car. When she walked in there was already a queue of five customers waiting in front of her. I then explained the situation to her, without choice at that time she accepted to wait. 

10-15mins later Service Advisor 'K' skim read through the files of the awaiting queue and told me that the lady can be passed onto Service Advisor 'M'. The reason is that 'M' can only serve a certain types of customer and the lady was one of the types. In other words, she could have 'jumped' the queue.

My little careless mistake here is I forgot to check a little further details into the lady's file. Imagine if the customer confront me, why she was waiting for nothing for 10-15mins before being served. It would be a pain to explain...

Always learning...
Harry Chi Li 

"Don't rush...take your time to learn." said more than one of my colleagues.

Perhaps I have been urging myself to touch on many more tasks during the past 5 days into my job...

I believe I am a hearty person. At least that's what my friends and lecturers told me back in Uni. When it comes to work. Working your best  is an understatement. To work out those extra miles would take you on further.  The Best or Nothing.   

On the other hand, "Accuracy" plays an important role in my job. For example, license registration plate, mileage, file numbers, check out/in dates etc are a wide and different form of information. To input and record them to the right documents and programmes require careful and clear measures. You wouldn't want your careless mistakes to come back to you later. When mistakes get back to you, it will delay the working process hence using extra time to finish the job. Therefore, reducing working efficiency and productivity. 

'Accuracy' at work will be one of my motto from today. There will be no efficiency if you fail to have accuracy. So be accurate before 'rushing'(better not rushing all the time anyway)!

Thanks for Reading 
Harry Chi Li   

Today, I was told to assist behind the reception desk.

I see this as a good opportunity to observe the art of 'dealing with customers' on the front line. Like yesterday, I was also searching accomplished tasks that were passed onto me.

Later in the afternoon, the reception has started to get busy with customers coming in to collect their cars for the weekend. I've put myself out to deal with walking in customers while my colleagues at the reception desk were occupied with work.  'So far ok' I guess. There are still lots of things to touch on.

Thanks for Reading 
​Harry Chi Li

'I cannot just sit here waiting for tasks' I whispered in my mind.

So I reached out to look for tasks. Ask and invite myself to help my colleagues. Trying to ease down the awaiting queue of accumulating tasks. I believe this will make the office's work flowing a little better efficiently. 

Other than looking for tasks, I have also started to create small tasks for my own to finish. These small tasks would be some preparation work, also to save time when those work will eventually needing to be done.

Haha I'm only day 2 into my job I hope I will eventually reach more manageable tasks to do. This is all because I know if I am sitting in the office with my colleagues, I should play a part to make myself useful.

Thanks for Reading
Harry Chi Li  

We all have to start somewhere...

Today, I have started my first day of working with Mercedes Hong Kong. In fact, my first ever 'working for real' day after being graduated from my University degree. I might have some brief working experience in my past summer-time job(no 's' here, it was just the one!) but nonetheless, I am pretty much a blank A4 paper walking into the service centre quarter past eight this morning.

I arrived 15 minutes earlier than my normal working hours, but the service centre in Quarry Bay was already lively. Around 3-5 customers have already came in awaiting and being served, I dropped a message about the reason I came in then sat down and wait.

A few moments later I was seen by the managers. Some hand-shakes, name introducing and being showed around the office... then that's pretty much half of the morning gone. The rest of the morning I was introduced the working systems and procedures. It was quite some to take in, hopefully my notes will help me along.

After lunch, I decided to walk around the service building to get used to the working environment. After a few more names were introduced, I spent the rest of the day observing the working flow in the service centre, reading a few information hand-outs and the automotive dictionary to enrich my knowledge into servicing cars especially Mercedes models.

As the day went by I left the service centre and off to home. Knowing the brief concept of the work flow I reckon this is going to be tough, tedious and long days to come. Nonetheless, this will be a challenge for me and I like seeing challenges. It an invitation to show my weakness and build my strength.

Thanks for Reading
Harry Chi Li