Current Location 

Canning Town, London, E16 1XH 

Education

2020 – 2021   
Oxford Brookes University 
MSc International Luxury Marketing (Merit)
 
2017 – 2020     
Hong Kong Institute of Vocational Education (IVE) (part-time evening)
Higher Diploma in Automotive Engineering | Graduated with GPA 3.33,  Credit
 
2012 – 2015    
University of Plymouth (full-time)
 BA-Hon Photography | Graduated with Second Class Upper Honours, 2:1

Working Experience 

Aug 2021 - present
Jardine Specialist Cars Limited, Sidcup, UK
​Porsche Pro  | Porsche Centre South London
  • Proficient knowledge in fully electric and Plug-in hybrid vehicle 
  • Actively assist colleagues within the dealership to learn both core and new knowledge about the Porsche brand. (e.g. Quiz / 1-1 coaching)
  • Promote dealership on social media platforms (e.g. Instagram post, Reels and 'How to' videos)
  • Follow up and deliver Porsche Masterclass to customer after vehicle handover
  • Helping sales team to reach sales targets and Porsche Passion requirements  
  • Regularly trained on FCA regulated products with efficient knowledge 
Apr 2020 – Sep 2020 
Kingsway Motor T- Service Limited, Hong Kong
Service Advisor | Tesla authorised Body Repair Workshop  
  • Proposed and executed business plans to increase store revenue, which included upselling tyre replacement packages, interior nano-coating protection and special bake-paint offers.
  • Oversaw the workshop involving job assigning and vehicle manoeuvre to reach the weekly turnover target.
  • Created a new filing system to improve accuracy in parts ordering and to minimise enquiry response time.
  • Consulted over 50 insurance quotations, advised over 40 body repairs and 2 full car repaints
  • Brought new businesses to the company. E.g. Handling body repair work for a local car rental business. 
  • Dealt with several paint defect cases from new vehicle hand-overs. 
Jul 2019 – Jan 2020 
Premium Motors Limited, Hong Kong
Service Advisor | Audi authorised Service Centre  
  • The assigned person to handle difficult complaints and to explain warranty conditions to customers.
  • Sold a full-vehicle body coating to every 1 in 5 vehicle service receptions.
  • Coached one junior service advisor in soft skills and conflict resolution for customer service.
  • Participated in job training including “The Power of Persuasion” and “Audi History”.
  • Managed healthy relationships with the mechanical and body workshops for the smooth of vehicle completion back to customers 
Jun 2017 – Jul 2019 | Jebsen Motors Limited, Hong Kong
Assistant Service Advisor | Porsche authorised Service Centre        
  • Average service reception revenue reached GBP 80k to GBP 100k+ per month.
  • Represented the brand in over 10 Porsche owners and classic cars events and service centre grand opening.
  • Assisted with examining service reception documents during audit to avoid dealer penalties.
  • Earned serval appreciation emails of my attentive and courteous service from clients.
  • Mentored 2 new joining Service Advisors and 1 Service Advisor assistant in daily operation and client accounts.
Nov 2015 – Feb 2017 | Zung Fu Company Limited, Hong Kong
Assistant Service Advisor | Mercedes-Benz authorised Service Centre 
  • Accomplished a 4-month rotation in the mechanical repair, body repair and car beauty workshop.
  • Independently handled an average of 12 vehicle service receptions and service quotations per day.
  • Took the initiative to coach a new joining service advisor for two months.
  • Participated in job training such as the “Customer Satisfaction Program” and hybrid vehicle model training.

How I look like talking in front of camera...

Created in May, 2021. This is a short video presentation no more than 2 minutes long, showcasing some key features of the vehicle I have access to. I rented this car for 2 days, went to Cambridge with it and edited it the next day back in Oxford. Hope you like it!